
Which of the following is not a role played by service marketing communications?
A) Add value through communication content.
B) Facilitate customer involvement in service production.
C) Positioning to attract investors.
D) Stimulate or dampen demand to match capacity.
E) Position and differentiate the service.
Correct Answer:
Verified
Q10: Direct marketing is a form of _.
A)personal
Q11: Communication objectives are "what" decisions while "where"
Q12: Corporate communication is essential to ensure that
Q13: In order to manage service encounter, services
Q14: Non-personal mass media tend to be effective
Q16: Problems of intangibility include which of the
Q17: The timing of communication is typically managed
Q18: Which of the following does NOT represent
Q19: The AIDA model moves from cognitive to
Q20: Which of the following is not a
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