Business process management should focus on the needs of: (i) customers, (ii) competitors, (iii) employees.

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Business process management should primarily focus on the needs of customers and employees. By meeting the needs of customers, the organization can ensure customer satisfaction and loyalty. By focusing on the needs of employees, the organization can improve their productivity and satisfaction, which can lead to better performance and profitability. While it is important to be aware of the competition and their strategies, focusing too much on them can distract from the primary goals of satisfying customers and ensuring employee satisfaction.

Business Process Management Should Focus on the Needs Of: (I)