Based on the Definitions in the Text, Which of the Following

Based on the definitions in the text, which of the following are examples of business process management? Place an "X" in the space provided for those that are.
$\begin{array}{|l|l|}\hline\quad\quad\quad & \text { Adopting a lockbox system for cash receipts } \\\hline & \text { Bringing customer service in-house after outsourcing for several months } \\\hline & \text { Changing an office layout based on an activity-based management analysis } \\\hline & \text { Closing accounts at one bank and opening them at a new bank } \\\hline & \text { Implementing activity-based costing } \\\hline & \text { Instituting a formalized budgeting process } \\\hline & \text { Making parts instead of buying them } \\\hline & \text { Preparing journal entries using Peachtree } \\\hline & \text { Switching from paper-based documents to electronic documents } \\\hline & \text { Using SmartDraw to prepare flowcharts } \\\hline\end{array}$
Using SmartDraw to prepare flowcharts