Natasha, Jillian and Joseph Were Preparing to Attend a Conference

Natasha, Jillian and Joseph were preparing to attend a conference on business process management. Various statements from their conversation are shown below. Respond to each statement to reflect a more accurate view of the basic principles of BPM discussed in the chapter. Do not quote the principles. The first item is done for you as an example.
$\begin{array} { | l | l | } \hline { \text { Statement } } &{ \text { Response } } \\\hline \begin{array} { l } \text { I'm surprised they're sending us to this conference; } \\\text { I thought external consultants directed most } \\\text { business process management projects. }\end{array} & \begin{array} { l } \text { External consultants might be involved, } \\\text { but our own employees need to be part of } \\\text { things, too. }\end{array} \\\hline \begin{array} { l } \text { We'll probably have to spend more money on } \\\text { computers to implement what we learn. }\end{array} & \\\hline \begin{array} { l } \text { This conference is a waste of time and money. It's } \\\text { not going to help us compete in our current } \\\text { markets. }\end{array} & \\\hline \begin{array} { l } \text { Maybe we'll finally figure out a way to reduce the } \\\text { number of documents in our accounting } \\\text { information system; I think that's what business } \\\text { process management is about. }\end{array} & \\\hline \begin{array} { l } \text { I'm looking forward to spending two days without } \\\text { our bosses at this conference. I'm sure the things } \\\text { we'll be learning would be too detailed for them. }\end{array} & \\\hline \begin{array} { l } \text { I like the old way of doing things in our company; I } \\\text { don't see any reason to change processes now. }\end{array} \\\hline\end{array}$