You instruct the trainees to ask the client organization if they have clearly defined procedures covering most of the jobs in the organization and lots of rules and policies. You want to help them understand the ________.
A) chain of command
B) degree of formalization
C) span of control
D) degree of departmentalization
E) degree of centralization

Question

Quizplus · Accepted Answer

The question is asking about the degree of formalization, which refers to the extent to which an organization's jobs are standardized and rules and procedures are established. Choice B, degree of formalization, best fits this description.

You Instruct the Trainees to Ask the Client Organization If