Jennifer has come to realize that conflict has both functional, as well as dysfunctional, outcomes. She has observed examples of both in her organization. Last month, Jennifer's department experienced constructive conflict during a meeting. Which of the following is not an outcome of this functional conflict?
A) The quality of decisions is improved.
B) Creativity and innovation are stimulated.
C) Tensions are released.
D) Groupthink is increased.
E) Interest and curiosity are encouraged.

Question

Quizplus · Accepted Answer

Groupthink is a negative outcome of dysfunctional conflict. Functional conflict, on the other hand, improves decision-making quality, stimulates creativity and innovation, releases tension, and encourages interest and curiosity.

Jennifer Has Come to Realize That Conflict Has Both Functional