Rhoda is an executive assistant at a major medical center. Because she works directly with the head doctor, Rhoda feels that it is appropriate to council patients on their upcoming procedures. Marge, a recent graduate with a degree in Healthcare Administration, also works at the medical center and is responsible for new patients. Marge typically becomes irritated when Rhoda attempts to council new patients. Rhoda is struggling with her ________.
A) role perception
B) role expectation
C) role norms
D) social norms
E) performance norm

Question

Quizplus · Accepted Answer

Rhoda's struggle with counseling patients may be due to a difference in her perceived role as an executive assistant and Marge's expectation of her role. Rhoda may feel that it is appropriate for her to provide this type of service to patients, but Marge may not see it as within Rhoda's role responsibilities. This suggests a conflict between Rhoda's role perception and Marge's role expectation.

Rhoda Is an Executive Assistant at a Major Medical Center