Singapore Airlines is rated one of the best airlines in the world and often requires ticket agents to serve as baggage handlers. What is the logic behind this action?
A) Ticket agents often have attitude problems and need to be "punished."
B) Ticket agents often have stressful jobs and need a break.
C) Ticket agents often deal with luggage and so cross-training makes them more efficient.
D) Baggage handlers in Singapore often go on strike and replacements are needed.
E) There is no logical reason for this action.

Question

Quizplus · Accepted Answer

Singapore Airlines cross-trains their ticket agents to be baggage handlers because ticket agents often deal with luggage and this training makes them more efficient overall.

Singapore Airlines Is Rated One of the Best Airlines in the World