You instruct your trainees to ask the client organization if they have clearly defined procedures covering most of the jobs in the organization and lots of rules and policies. You want to help them understand the ________.
A) chain of command
B) degree of formalization
C) span of control
D) degree of departmentalization
E) degree of centralization

Question

Quizplus · Accepted Answer

By asking if the client organization has clearly defined procedures covering most of the jobs in the organization and lots of rules and policies, the trainees are looking to understand the degree of formalization in the organization. Formalization refers to the extent to which an organization's jobs are standardized and its employee behavior is guided by rules and procedures. A high degree of formalization means that there are many rules and procedures in place, which can affect how work is done and how decisions are made.

You Instruct Your Trainees to Ask the Client Organization If