Question 1

In Canada we prefer a space zone of 1.25 to 3.5 metres (4 to 12 feet) when communicating with acquaintances, co-workers, and strangers. This is known as the ____________________ space zone.

Accepted Answer

The answer of In Canada we prefer a space zone...

Question 2

You are meeting with a new client who is wearing a low-necked, sleeveless dress. She has many dramatic tattoos on her arms and neck. You realize ten minutes into your conversation with the client that you don't remember her name, although she introduced herself, and you haven't answered the question she has just asked because you haven't processed it. The text calls this type of barrier to effective listening a(n) ____________________ ____________________ (two words).

Accepted Answer

The answer of You are meeting with a new client...

Question 3

Word processing software often includes ____________________, which are pre-formatted documents into which business writers can add individualized content.

Accepted Answer

The answer of Word processing software often includes ____________________, which...

Question 4

The most successful players in the new world of work will be those with highly developed ____________________ skills.

Accepted Answer

The answer of The most successful players in the new...

Question 5

The text defines ____________________ as "having sympathy for and appreciating beliefs and practices differing from our own."

Accepted Answer

The answer of The text defines ____________________ as "having sympathy...

Question 6

Business writers often use a file format, called ____________________, which is more permanent, transferable, and difficult to make changes to than other file formats.

Accepted Answer

The answer of Business writers often use a file format,...

Question 7

In the communication process, the computer, telephone, letter, memo, report, fax, and face-to-face meeting are all examples of ____________________ .

Accepted Answer

The answer of In the communication process, the computer, telephone,...

Question 8

Many Canadians dress quite casually, often call business contacts by their first names, and appreciate directness when doing business. This reflects a key cultural value with respect to ____________________.

Accepted Answer

The answer of Many Canadians dress quite casually, often call...

Question 9

In the communication process, ____________________ means converting an idea into words or gestures that will convey meaning.

Accepted Answer

The answer of In the communication process, ____________________ means converting...

Quiz 1: Career Success Begins With Communication Skills