In order to manage their relationship with an outsourcer or technology service provider, firms need a contract that includes a(n):
A) TCO.
B) SOA.
C) SLA.
D) API.
E) capacity plan.

Question

Quizplus · Accepted Answer

To manage their relationship with an outsourcer or technology service provider, firms need a Service Level Agreement (SLA). An SLA is a formal agreement that defines the level of service, responsibilities of both parties, and provides a clear outline of the service provider's responsibilities and the client's expectations. TCO (Total Cost of Ownership) is a calculation of the total cost of acquiring, owning, and operating a product, while SOA (Service-Oriented Architecture) is an architectural approach that supports loose coupling, and API (Application Programming Interface) is a set of protocols and tools for building software applications. Capacity plan is a plan to ensure that resources are available to meet future demands.

In Order to Manage Their Relationship with an Outsourcer or Technology