A service level agreement specifies the nature and level of services provided by service providers.

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A service level agreement (SLA) is a contract between a service provider and a client that outlines the nature and level of services to be provided. It includes details such as service quality, performance standards, availability, and responsibilities of both parties. The purpose of an SLA is to ensure that both parties have a clear understanding of what is expected in terms of service delivery and to provide a basis for measuring and improving service quality.

A Service Level Agreement Specifies the Nature and Level of Services