Which of the following technologies permits service calls to U.S. companies to be answered in India just as easily and inexpensively as if the help desk were in the United States?
A) Cellular networks
B) Internet telephony
C) The World Wide Web
D) Software as a web service
E) TQM

Question

Quizplus · Accepted Answer

Internet telephony, also known as VOIP (voice over internet protocol), allows for cheap and efficient international calls. This technology makes it possible for companies to have call centers located in other countries, such as India, where labor costs are lower, without compromising the quality of service provided to customers.

Which of the Following Technologies Permits Service Calls to U