Jennifer has come to realize that conflict has both functional, as well as dysfunctional, outcomes. She has observed examples of both in her organization.
-Last month, Jennifer's department experienced constructive conflict during a meeting. Which of the following is not an outcome of this functional conflict?
A) the quality of decisions is improved
B) creativity and innovation are stimulated
C) tensions are released
D) groupthink is increased
E) interest and curiosity are encouraged

Question

Quizplus · Accepted Answer

Groupthink refers to the phenomenon where group members prioritize consensus and harmony over critical thinking and independent decision-making. Functional conflict, on the other hand, is characterized by a diversity of opinions and perspectives. Therefore, it is unlikely that functional conflict will increase groupthink. All the other options are outcomes associated with functional conflict.

Jennifer Has Come to Realize That Conflict Has Both Functional