The evidence indicates that satisfied employees increase customer satisfaction and loyalty.

Name: The evidence indicates that satisfied employees increase customer satisfaction and loyalty.
Brand: Quizplus
Rating: 4.8 (42 reviews)

Question

Quizplus · Accepted Answer

When employees are satisfied with their job, they are more likely to provide better quality service to customers, which in turn leads to higher customer satisfaction and loyalty. Studies have shown a positive correlation between employee satisfaction and customer satisfaction.

The Evidence Indicates That Satisfied Employees Increase Customer Satisfaction and Loyalty