A company executive enhances the success of her sales department by sending a congratulatory note to department employees who exceed their monthly sales quotas.The executive is most clearly making effective use of

Question

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The executive is using operant conditioning to reinforce the behavior of exceeding monthly sales quotas by providing positive reinforcement in the form of a congratulatory note. This encourages employees to continue exceeding their quotas and can lead to increased motivation and success in the sales department.

A Company Executive Enhances the Success of Her Sales Department