Question 1

MATCHING KEY TERMS AND DEFINITIONS
-Corporations with significant operations in more than one country

Accepted Answer

Multinational corporations are corporations with significant operations in more than one country.

Answer: F
 Outsourcing refers to hiring another company or individual to perform a task or produce a product that the hiring company used to do in-house.

Answer: G
 Downsizing refers to the practice of reducing the size of a company's workforce in an effort to cut costs.

Answer: H
 An acquisition is the process of one company acquiring another company through purchase or merger.

Answer: I
 Core employees are full-time employees who are considered to be integral to a company's operations and long-term success.

Answer: K
 Workforce diversity refers to the differences among employees in a company, such as age, gender, race, ethnicity, religion, sexual orientation, and cultural background.

Answer: L
 A code of ethics is a set of guidelines and principles that govern the conduct of individuals and organizations.

Answer: M
 Quality management refers to the practices, processes, and systems that a company uses to ensure that its products or services meet or exceed customer expectations.

Answer: N
 Kaizen is a Japanese term that refers to continuous improvement in a company's processes, products, and services.

Answer: O
 Globalization refers to the process by which businesses and economies become increasingly interconnected and interdependent across national borders.

Note: B, C, D, and J are also key terms related to business and management, but their definitions are not provided in the question.

Question 2

In the 1920s, multinational corporations became commonplace.

Accepted Answer

Multinational corporations became more prevalent after World War II, although some existed in the 1920s, they were not yet commonplace.

Question 3

When off the job, an employer cannot legally control an employee's behavior by prohibiting such things as riding a motorcycle, skydiving, smoking, or drinking alcohol.

Accepted Answer

False

Question 4

According to Thomas Friedman, there are three eras of globalization: transportation, communication, and technology.

Accepted Answer

Thomas Friedman indeed identified three eras of globalization which were defined by transportation, communication, and technology.

Question 5

When managers make clear, forceful decisions for subordinates, employee involvement increases.

Accepted Answer

When managers make clear, forceful decisions for subordinates, it can lead to decreased employee involvement as they feel less ownership and control over the situation. Encouraging participation and collaboration in decision-making can increase employee involvement.

Question 6

Quality management is an organizational commitment to continuous process of improvement that expands the definition of customer to include everyone involved in the organization.

Accepted Answer

Quality management is indeed an organizational commitment to continuous improvement, and it aims to satisfy the needs of everyone involved in the organization, including customers, stakeholders, employees, and suppliers, among others. Therefore, the definition of customer is broadened to include all these individuals or entities.

Question 7

Mergers are a common way for businesses to enter new or global markets, acquire new technology, or gain a financial advantage by achieving economies of scale.

Accepted Answer

Mergers are a common strategy for businesses to achieve these specific goals.

Question 8

In a collective society such as the United States, people are primarily concerned with their own family.

Accepted Answer

In a collective society such as the United States, people are more concerned with the community as a whole rather than just their own family. This is because individual success is often tied to the success of the community as a whole.

Question 9

Continuous improvement programs aim at constantly improving the quality of products and services.

Accepted Answer

Continuous improvement programs are designed to identify areas for improvement and implement changes in order to improve the quality of products and services. This process is ongoing and aims to keep improving over time, which is why it is called continuous improvement.

Question 10

Interestingly, most organizations take a 'melting pot' approach to diversity.

Accepted Answer

Most organizations aim for a 'mosaic' approach to diversity, valuing and maintaining individual differences rather than blending them into a single homogeneous culture.

Question 11

Employees who work fewer than 40 hours a week are called part-time employees.

Accepted Answer

This statement is true. Part-time employees typically work less than 40 hours a week.

Question 12

Because contract workers' labor cost is unknown and their service is usually poor as compared to full-time employees, organizations prefer not to use them.

Accepted Answer

This statement is not completely accurate. While contract workers may have fluctuating labor costs, it is not necessarily true that their service is typically poor compared to full-time employees. Additionally, some organizations may actually prefer to use contract workers in certain situations where they need flexibility or specialized expertise.

Question 13

Given the population and technology shifts occurring today, the authors foresee an end to the labor shortage within the next year or two.

Accepted Answer

The statement predicts an end to the labor shortage within the next year or two, which is not a guaranteed outcome of population and technology shifts. It is hence false.

Question 14

Recent corporate scandals have created a lack of trust for management.

Accepted Answer

Recent corporate scandals such as Enron and WorldCom have resulted in a lack of trust for management among investors and the general public.

Question 15

MATCHING KEY TERMS AND DEFINITIONS
-A process of interaction and integration among the people, companies, and governments of different nations, driven by international trade and investment, accelerated by information technology.

Accepted Answer

Globalization refers to the process of interaction and integration among the people, companies, and governments of different nations, driven by international trade and investment, accelerated by information technology.

Answer: A
 Multinational corporations are companies that operate in multiple countries, with facilities and operations in several countries.

Answer: F
 Outsourcing refers to hiring an outside company or firm to perform a business process or provide a service that is usually conducted in-house.

Answer: G
 Downsizing refers to the reduction of a company's workforce in order to cut costs or improve efficiency.

Answer: H
 Acquisition refers to the process of one company buying or taking over another company, usually in order to increase market share or expand operations.

Answer: K
 Workforce diversity refers to the differences in gender, race, ethnicity, age, religion, and other factors among a company's employees.

Answer: L
 A code of ethics is a set of principles or guidelines that a company or organization follows to ensure ethical and responsible behavior.

Answer: M
 Quality management refers to the process of ensuring that a company's products or services meet or exceed customer expectations, by implementing quality control measures and continuous improvement.

Answer: N
 Kaizen is a Japanese term that refers to the process of continuous improvement, with the goal of improving efficiency and quality while reducing waste and costs.

Note: None of the remaining terms match the definition given.

Question 16

MATCHING KEY TERMS AND DEFINITIONS
-The varied personal characteristics that make the workforce heterogeneous.

Accepted Answer

Workforce diversity refers to the varied personal characteristics that make the workforce heterogeneous.

Answer: A
 Multinational corporations are companies that operate in multiple countries.

Answer: C
 Contingent workforce refers to temporary or part-time workers who are hired on an as-needed basis.

Answer: D
 Baby-boomers are individuals born between 1946 and 1964.

Answer: E
 Knowledge workers are employees who primarily rely on their expertise and skills to perform their job duties.

Answer: F
 Outsourcing is the practice of hiring another company to perform a business process or function.

Answer: G
 Downsizing is the practice of reducing the number of employees within a company.

Answer: H
 Acquisition refers to the act of one company purchasing another company.

Answer: I
 Core employees are permanent, full-time employees who are essential to the company's operations.

Answer: J
 Rightsizing is the practice of adjusting the size of a company's workforce to meet its needs.

Answer: L
 A code of ethics is a set of guidelines that governs the behavior of employees within a company.

Answer: M
 Quality management is the process of ensuring that a company's products or services meet or exceed customer expectations.

Answer: N
 Kaizen is a Japanese term that means continuous improvement. It is often used in the context of business process improvement.

Answer: O
 Globalization refers to the trend of increased connectivity and interdependence among businesses and markets worldwide.

Question 17

According to the Internal Revenue Service (IRS), an employee is an individual who performs work for you, and you have the right to control or direct the result of the work but not the means and methods of accomplishing the result.

Accepted Answer

The IRS defines an employee as someone for whom the employer has the right to control both the result of the work and the means and methods of accomplishing it.

Question 18

MATCHING KEY TERMS AND DEFINITIONS
-Those individuals born between 1946 and 1965.

Accepted Answer

Baby-boomers are the generation of individuals born between 1946 and 1965.

Question 19

Many Gen Xers and Gen Yers, while passionate about their careers, will not sacrifice family and leisure for their career.

Accepted Answer

Gen Xers and Gen Yers are often known for valuing work-life balance more than previous generations, and therefore are less likely to sacrifice time with loved ones or leisure activities for the sake of their career.

Question 20

Radical changes in an organization are the focus area of work process engineering.

Accepted Answer

Work process engineering is a methodology that focuses on making radical changes to an organization's workflow processes to improve its efficiency, productivity, and overall performance. Therefore, the given statement is true.

Quiz 1: Hrm in a Changing Environment

MATCHING KEY TERMS AND DEFINITIONS -Corporations with significant operations in more than one country