___________ is the process of taking corrective action when measurements indicate that the goals and objectives of customer service are not being achieved.
A)Benchmarking
B)Leadership
C)Control
D)Managing

Question

Quizplus · Accepted Answer

Control is the process involved in ensuring that the actual performance meets or exceeds the planned goals and objectives, including taking corrective action when necessary. This involves monitoring performance, comparing it with goals, and correcting any significant deviations.

___________ Is the Process of Taking Corrective Action When Measurements