Connie reluctantly took a part-time job as a waitress,which she was certain she would hate.After giving her a uniform,her boss explained that,no matter what,she needed to be courteous to the customers.When she put on her uniform,she began smiling at and talking politely to the customers (just like her fellow employees).Based on research on attitude change,Connie's change in attitude about her job illustrates the impact of

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Connie's change in attitude is a result of role playing, which is a technique used to change attitudes and behavior by encouraging individuals to adopt a new role or perspective, and act accordingly. By putting on her uniform and taking on the role of a waitress, Connie began to internalize the attitudes and behaviors associated with that role, which led to a change in her overall attitude towards her job as a waitress.

Connie Reluctantly Took a Part-Time Job as a Waitress,which She