Vanessa is the purchasing manager at General Things,a maker of housewares.She has evaluated the first year's performance of Hunter,a purchasing agent.In the evaluation,she noted that he places orders accurately,but when employees in the company ask about the status of their orders,he has difficulty finding the information for them in a timely manner.What should be the next step in performance management in this situation?
A) Vanessa should define new performance outcomes that do not include checking order status.
B) Hunter should develop more realistic goals that do not include checking order status.
C) Vanessa and Hunter should set new performance standards that are more realistic.
D) Vanessa should arrange for training so Hunter can learn how to look up the status of orders.
E) Vanessa should provide Hunter with ongoing performance feedback.

Question

Quizplus · Accepted Answer

The best choice is to provide Hunter with training so he can improve his skill in looking up the status of orders. This will help him to provide timely information to employees in the company and improve his overall performance in the role of purchasing agent. Defining new performance outcomes or setting more realistic standards may not address the problem of not being able to find information in a timely manner. Providing ongoing feedback may be helpful, but it alone may not be sufficient to address the issue. Developing more realistic goals may not be necessary if Hunter already has the necessary skills but needs training to maximize his performance. Therefore, arranging for training is the most appropriate next step in performance management in this situation.

Vanessa Is the Purchasing Manager at General Things,a Maker of Housewares.She