Gina considers Craig,her office assistant,to be both highly skilled and highly motivated.Craig frequently surprises Gina with his creative problem solving,above and beyond the basic job requirements.What response should Gina make to Craig's performance?
A) She should not respond to Craig's behavior because no changes are necessary.
B) She should refer Craig for help with stress management.
C) She should offer Craig feedback that is more detailed in areas needing improvement.
D) She should reward Craig and offer him opportunities for career development.
E) She should investigate whether Craig feels he is being treated fairly.

Question

Quizplus · Accepted Answer

Craig's performance is exceptional and goes beyond his basic job requirements. Therefore, Gina should reward him and offer him opportunities for career development to encourage him to continue to excel in his job. This will also motivate other employees to work harder and perform better, knowing that outstanding performance is rewarded in the company. Option A is incorrect because acknowledging exceptional performance is necessary to ensure that employees feel valued and appreciated. Option B is not appropriate as Craig's performance is commendable and not due to stress. Option C is incorrect as Craig's performance is already highly skilled, and there is no need for improvement. Finally, option E is incorrect as there is no indication that Craig is being treated unfairly.

Gina Considers Craig,her Office Assistant,to Be Both Highly Skilled and Highly