Question 1

Which of the following in an organization usually makes most of the decisions about organizational structure?

Accepted Answer

Top management typically has the authority and responsibility to make decisions about the overall organizational structure, including the hierarchy of positions, reporting relationships, and departmental divisions. HR may provide input and recommendations, but the ultimate decision-making power rests with top management. Supervisors and middle-level managers may have some input or influence in their respective areas, but their decision-making authority is generally more limited. Technical analysts, while important for providing specialized expertise, typically do not have a significant role in determining overall organizational structure.

Question 2

In a high-performance work system,organizational structure promotes cooperation,learning,and _____.

Accepted Answer

A high-performance work system is designed to promote continuous improvement that allows the organization to evolve and adapt to changing internal and external environments. It is a system that emphasizes greater employee involvement and participation, teamwork, and a learning orientation. Additionally, the organizational structure in this system is designed to facilitate cooperation, communication, and collaboration among employees, and to provide the necessary support for continuous learning and improvement. Therefore, the correct choice is D), continuous improvement.

Question 3

Training dollars per employee is a business indicator of the success of an HR department's introduction and orientation programs.

Accepted Answer

Training dollars per employee is an indicator of the investment a company makes in employees' development, which can be influenced by the success of HR's introduction and orientation programs.

Question 4

The usual way to measure customer satisfaction in the course of an HRM audit is to conduct experiments in controlled environments.

Accepted Answer

The usual way to measure customer satisfaction in the course of an HRM audit is to use surveys, interviews or focus groups to gather feedback directly from the customers. Conducting experiments in controlled environments is not a typical method for measuring customer satisfaction in an HRM audit.

Question 5

In a high-performance work system,task design makes jobs _____.

Accepted Answer

In a high-performance work system, task design is focused on making jobs efficient while encouraging high quality. This often involves designing tasks that are streamlined and well-organized, avoiding unnecessary steps or complexities, and building in feedback and quality control measures to improve effectiveness. While tasks may be specialized or relatively narrowly defined, they are not necessarily simple or repetitive. Autonomy may also be an important feature of task design in high-performance work systems, allowing employees to take ownership of their work and make decisions about how to approach tasks within a broader framework of goals and priorities. Overall, the goal of task design in a high-performance work system is to maximize employee engagement, productivity, and performance by providing the right balance of structure, support, and flexibility.

Question 6

Oneway to measure HRM effectiveness is to use HR analytics to measure a program's success in terms of whether it achieved its objectives and whether it delivered value in an economic sense.

Accepted Answer

HR analytics can be used to measure whether a program achieved its objectives and delivered economic value, among other things, making it a useful tool for assessing HRM effectiveness.

Question 7

Landon,a human resource manager,proposes that his company hire an expert in HR analytics.This competency could enable the company to measure the economic costs and benefits of its HR programs,so it can continue only the programs that add value.

Accepted Answer

Landon is proposing that his company hire an expert in HR analytics to measure the economic costs and benefits of HR programs to continue only the programs that add value. This suggests that HR analytics can help the company make informed decisions about their HR programs.

Question 8

In which of the following ways do modern information systems contribute most directly to the creation of a high-performance work system?

Accepted Answer

Modern information systems enable organizations to give many employees access to information, which is crucial in creating a high-performance work system. This access to information allows employees to make data-driven decisions and collaborate effectively to achieve organizational goals.

Question 9

According to your text,which of the following is a key element of high-performance work systems?

Accepted Answer

The text states that "the right people" are a key element of high-performance work systems. While organization, measurable skill sets, and synchronization between divisions may also be important factors, they are not specifically highlighted in the text as key elements. A rigid hierarchy is not mentioned at all.

Question 10

Gibson United is a new firm located in Chicago.The firm has to hire qualified individuals,compartmentalize them into different departments,and hire a set of managers who will be able to instruct,monitor,and guide these employees to ensure smooth functioning of the organization.In this scenario,Gibson United is engaging in creating a(n)_____.

Accepted Answer

Gibson United is creating an organizational structure by hiring qualified individuals, compartmentalizing them into different departments, and hiring managers to guide them.

Question 11

An HRM audit is a formal review of the outcomes of HRM functions.

Accepted Answer

An HRM audit is a systematic evaluation of how well an organization's HR function operates in terms of policies, procedures, and practices. It looks at the impact of HR decisions on the organization's overall performance and identifies areas for improvement. The audit examines HRM outcomes, such as recruitment, selection, retention, training and development, compensation, and performance management.

Question 12

Identify the term that refers to the way in which an organization groups its people into useful divisions,departments,and reporting relationships.

Accepted Answer

Organizational structure refers to the way in which an organization groups its people into useful divisions, departments, and reporting relationships. The other options are not relevant to this concept: 
A) Job structure refers to the design of individual jobs within an organization. 
C) Value chain refers to the sequence of activities involved in producing and delivering a product or service to customers. 
D) Corporate design is a broader term that can refer to the visual identity and branding of a company, as well as its organizational structure. 
E) Relationship management refers to managing relationships with customers, suppliers, and other stakeholders.

Question 13

Which of the following best defines a high-performance work system?

Accepted Answer

A high-performance work system is a combination of people, technology, and organizational structure that allows an organization to maximize its potential by utilizing its resources efficiently and achieving its goals effectively. It involves investing in the training and development of employees, creating a culture that supports teamwork and innovation, and using technology to enhance productivity and performance.

Question 14

Which of the following elements of a high-performance work system determines how the details of the organization's necessary activities will be grouped,whether into jobs or team responsibilities?

Accepted Answer

Task design involves determining how tasks are grouped, whether into individual jobs or team responsibilities, to achieve organizational goals effectively.

Question 15

Which of the following statements is true of high-performance work systems?

Accepted Answer

Developing a high-performance work system involves finding and training suitable employees and motivating them. The other options are incorrect as they either suggest that high-performance work systems are similar to traditional management practices or have little impact on productivity and financial performance.

Question 16

Nicole was recently promoted at a leading IT firm.Her supervisor has given her access to previously-restricted programs,and Nicole can now retrieve certain confidential data necessary to her job responsibilities.Given the nature of her work,which of the following elements of a high-performance work system is illustrated in this scenario?

Accepted Answer

This scenario illustrates the information systems element of a high-performance work system, as Nicole was given access to previously-restricted programs that allow her to retrieve certain confidential data necessary for her job responsibilities.

Question 17

Which of the following statements is true of an organizational structure in a high-performance work system?

Accepted Answer

A high-performance work system's organizational structure is designed to promote cooperation and learning among employees, fostering an environment where knowledge sharing and collaboration are encouraged to enhance overall performance.

Question 18

Ryan is an experienced employee at an organization.The latest policy implemented by the firm's management provides only new employees with bonuses and other perks for exemplary performance.Ryan has raised concerns regarding the revised policy,but management stands firm on its revised policy.For Ryan's company to be a high-performance work system,which of the following elements is Ryan seeking to improve?

Accepted Answer

Ryan is seeking to improve the reward system of the organization by raising concerns about new employees being the only ones who receive bonuses and perks for exemplary performance.

Question 19

Which of the following statements is true about task design?

Accepted Answer

The answer of Which of the following statements is true...

Question 20

Which of the following elements in a high-performance work system contributes to high performance by encouraging people to strive for objectives that support the organization's overall goals and includes the performance measures by which employees are judged?

Accepted Answer

Reward systems contribute to high performance by encouraging people to strive for objectives that support the organization's overall goals and include the performance measures by which employees are judged. Organizational goals, task design, information systems, and training systems also contribute to a high-performance work system, but they do not specifically address the importance of performance measures and encouraging employees to strive for objectives.

Quiz 9: Creating and Maintaining High-Performance Organizations