KYG Instruments,a firm that produces manufacturing equipment for various industries,experiences an influx of new sales employees due to a recent expansion.Despite possessing a vast amount of sales experience,most of the new employees perform poorly.This is because the new recruits possess inadequate technical knowledge about the products sold by KYG.To address the issue,the HR department decides to implement a training program using the instructional design process.As part of the process,the HR department's first step should be to

Question

Quizplus · Accepted Answer

The first step in the instructional design process is to identify what the learners need to learn, in this case, the technical knowledge about the products sold by KYG. Without identifying the learning needs, it will be difficult to create an effective training program. Therefore, the HR department should first identify what the sales representatives need to learn regarding the products, and then proceed to plan and implement the training program accordingly.

KYG Instruments,a Firm That Produces Manufacturing Equipment for Various Industries,experiences