A measure of quality that may be used in Total Quality Management (TQM) is ________.
A) Return rates
B) On-time delivery
C) Compliance with product specifications
D) All of the above
E) None of the above

Question

Quizplus · Accepted Answer

All of the options listed are commonly used measures of quality in TQM. Return rates indicate how many products were returned due to defects or other quality issues, on-time delivery measures the product's ability to meet customer expectations, and compliance with product specifications indicates whether the product meets the required standards or specifications. All three measures are important for maintaining high levels of quality in an organization that practices TQM.

A Measure of Quality That May Be Used in Total