Question 1

Posting job openings on the Internet has proven to be:
A) a relatively ineffective method of recruiting.
B) a cost-effective method to attract candidates from other areas.
C) an effective method to attract candidates and is relatively expensive.
D) problematic for entrepreneurial businesses.

Accepted Answer

Posting job openings on the Internet is a cost-effective method to attract candidates from other areas. It allows businesses to reach a larger pool of candidates who may not have heard of the job otherwise, and also allows for easy application and communication. However, it may not be the only method used for recruiting, as some candidates may not actively search for job openings online.

Question 2

Which of the following techniques would you not recommend to a company desiring a stronger recruiting strategy?
A) Look inside the company first; a promotion-from-within policy serves as an incentive for existing workers to upgrade their skills.
B) Encourage employee referrals; reward employees for successful referrals.
C) Ensure that your recruitment efforts are known-whether in traditional media, the Internet, or on college campuses.
D) Avoid hiring retired workers; they too often fail to have anything to offer.

Accepted Answer

Avoiding hiring retired workers is discriminatory and unfair. Ageism is not an acceptable or effective recruiting strategy. All other options mentioned are recommended techniques for a stronger recruiting strategy.

Question 3

The ________, published by the Department of Labor, lists more than 20,000 job titles and descriptions and serves as a useful tool for getting a small business owner started when writing job descriptions.
A) Title IX Handbook
B) Team Handbook
C) Job Listing Directory
D) Dictionary of Occupational Titles

Accepted Answer

The Dictionary of Occupational Titles, published by the Department of Labor, is a comprehensive list of job titles and descriptions that can be used by small business owners to write job descriptions. Options A, B, and C are not relevant resources for this purpose.

Question 4

A leadership style in which a leader takes on the role of a servant first and the role of a leader second is referred to as a ________ leader.
A) servant
B) passive
C) managerial
D) subservient

Accepted Answer

A servant leader prioritizes the needs of their team or organization above their own needs and functions as a servant to their followers, empowering them to achieve their goals. This style of leadership is based on the principles of empathy, collaboration, and ethical use of power rather than authoritarianism. The other choices do not accurately describe a servant leader.

Question 5

________ is the process of influencing and inspiring others to work to achieve a common goal and then giving them the power and the freedom to achieve it.
A) Management
B) Organizing
C) Leadership
D) Coordination

Accepted Answer

The process described in the question is that of leadership. Leadership involves motivating and guiding others towards a common goal, often by inspiring them to work together and empowering them to take action. While management, organizing, and coordination are all important functions of a leader, they are not the same as the process of leadership.

Question 6

Luisa, the director of human resources, is discussing the duties and responsibilities of a new position and its working conditions with Delmar, the manager over the position. Luisa and Delmar are discussing a:
A) job description.
B) management audit.
C) job specification.
D) job analysis.

Accepted Answer

The scenario describes a discussion between the director of human resources and a manager about a new position's duties, responsibilities, and working conditions. This conversation likely involves creating a written document outlining these aspects of the position, which is known as a job description. A job analysis involves analyzing and documenting the specific tasks and skills required for a job. A job specification sets out the minimum qualifications and requirements necessary for a candidate to fill the job. A management audit is a comprehensive assessment of an organization's management practices and systems.

Question 7

Which of the following pairs describing leadership (first column) and management (second column) is accurate? Leadership Management
A) Comes first Comes second
B) Deals with people Deals with things
C) Involves doing things right Involves doing the right things
D) Focuses on the present Focuses on the future

Accepted Answer

The answer of Which of the following pairs describing leadership...

Question 8

Which of the following is not one of the vital tasks small business leaders must perform?
A) Hire the right employees to the team and constantly improve their skills.
B) Create a culture for retaining employees.
C) Plan for "passing the torch" to the next generation of leadership.
D) Keep flexible and do not be concerned about preparing for the next generation of management.

Accepted Answer

Keeping flexible and not preparing for the next generation of management is not a vital task for small business leaders. However, hiring the right employees, creating a culture for retaining employees, and planning for passing the torch to the next generation of leadership are all vital tasks for small business leaders.

Question 9

Which of the following is not a behavior typically exhibited by effective leaders?
A) Define and constantly reinforce the vision they have for the company.
B) Respect and support their employees.
C) Require employees to gather necessary resources to complete their tasks; they will be more likely to "feel ownership" than if you did it for them.
D) Create an environment in which people have the motivation, the training, and the freedom to achieve the goals they have set.

Accepted Answer

Effective leaders do not require employees to gather necessary resources; instead, they provide the necessary resources to facilitate their employees to work more efficiently.

Question 10

Leadership is:
A) essential to a company's success.
B) not an easy skill to learn.
C) influencing and inspiring others to work to achieve a common goal and then giving them the power and the freedom to achieve it.
D) All of the above

Accepted Answer

All of the options are true. Leadership is crucial to the success of any organization since it guides the direction of a company and motivates employees. It is not a skill that can be easily acquired since it requires personal growth and development. Influencing and inspiring others to work towards a shared objective and allowing them the autonomy to achieve it is the essence of leadership.

Question 11

Effective interviewers spend about ________ percent of the interview talking and ________ percent listening.
A) 25; 75
B) 50; 50
C) 75; 25
D) 90; 10

Accepted Answer

Effective interviewers should spend 75% of the interview listening to the candidate and only 25% talking. This allows the interviewer to gather as much information as possible about the candidate's skills, experience, and personality.

Question 12

Burt is applying for a position as a staff accountant. The job specification for the position might list all of the following items except:
A) BBA in Accounting.
B) 3 years of experience.
C) prepare daily sales reports.
D) knowledge of QuickBooks.

Accepted Answer

The job specification is likely to list qualifications and experience required for the position. Therefore, options A, B, and D are all possible items that could appear on the list. However, prepare daily sales reports is more likely to be a job duty or responsibility rather than a requirement for the position.

Question 13

Which of the following is true regarding hiring mistakes?
A) Hiring mistakes are expensive.
B) Companies' informal processes may lead to unpredictable outcomes.
C) Small businesses are most likely to make hiring mistakes because they lack the human resources experts and the disciplined hiring procedures large companies have.
D) All of the above

Accepted Answer

All of the statements are true regarding hiring mistakes. Hiring mistakes can cost a company time and money, informal processes can lead to unpredictable outcomes, and small businesses may not have the resources or procedures in place to ensure effective hiring.

Question 14

A ________ interview is where the interviewer gives candidates a typical job-related situation to assess how they respond.
A) situational
B) puzzle
C) circumstantial
D) exploratory

Accepted Answer

A situational interview is designed to evaluate how a candidate would handle a specific job-related scenario, which can reveal their problem-solving skills, decision-making ability, and communication skills. Puzzles, circumstantial, and exploratory interviews do not necessarily focus on how a candidate would handle hypothetical job-related situations.

Question 15

A ________ interview involves offbeat questions to determine how job candidates think and reason, allowing the interviewer to assess their capacity for creativity.
A) situational
B) puzzle
C) circumstantial
D) game-based

Accepted Answer

Offbeat questions typically fall under the category of puzzle questions, which are designed to assess a candidate's critical thinking, problem-solving, and creativity. Situational and circumstantial interviews, on the other hand, focus on how candidates would handle specific work-related scenarios, while game-based interviews involve actual gameplay or simulations to assess job-related skills. Therefore, the best choice for this type of interview is B) puzzle.

Question 16

Questions like "What are you deeply passionate about?", "What can you be the best in the world at?" and "What drives your economic engine?" are important to define your ________, according to the work of Jim Collins.
A) hedgehog concept
B) core competencies
C) critical strategies
D) keys to success

Accepted Answer

These questions are used to define your hedgehog concept, a term coined by Jim Collins in his book "Good to Great". The hedgehog concept involves finding the intersection of three key areas: what you are deeply passionate about, what you can be the best in the world at, and what drives your economic engine. This concept is important for individuals and organizations to focus their efforts and achieve success.

Question 17

A ________ identifies the duties and responsibilities of a position and its working conditions, while a ________ identifies the qualifications required of the job candidate in terms of skills, education, and experience needed.
A) job specification; job description
B) job description; job specification
C) job analysis; job specification
D) job analysis; job description

Accepted Answer

The answer of A ________ identifies the duties and responsibilities...

Question 18

One of the best sources for prospects for new positions may come from:
A) colleges and universities.
B) the Internet.
C) current employees.
D) employment advertisements.

Accepted Answer

Current employees can provide valuable referrals and recommendations for new hires, as they have first-hand knowledge of the company culture, work environment, and expectations. This can save time and money in the recruiting process and increase the likelihood of finding a good fit for the position.

Question 19

A ________ is the process by which a company determines the duties and the nature of the jobs to be filled and the skills and experience required of the people who are to fill them.
A) job analysis
B) job description
C) job specification
D) management audit

Accepted Answer

Job analysis is the process used by companies to identify and determine the duties and responsibilities of a particular job, along with the required skills and experience. Once this information is collected, a job description and job specification can be created. A job description outlines the specific responsibilities and duties of the role, while a job specification outlines the necessary qualifications and skills required of the candidate. A management audit, on the other hand, is a comprehensive assessment of an organization's management practices and processes.

Question 20

Which of the following types of questions should a business owner ask a candidate in a job interview?
A) Questions calling for "yes or no" answers
B) Questions about the candidate's religious beliefs
C) Questions based on on-the-job scenarios that require open-ended answers
D) Questions about the candidate's physical traits, characteristics, and family life

Accepted Answer

Questions based on on-the-job scenarios that require open-ended answers are the best choice because they give insight into the candidate's problem-solving skills, decision-making ability, and thought process. Questions calling for "yes or no" answers or questions about the candidate's personal life are not as relevant to job performance, and questions about physical traits can be considered discriminatory. Questions about the candidate's religious beliefs could also be seen as discriminatory and can potentially lead to legal issues.

Quiz 16: Building a Team and Management Succession

Posting job openings on the Internet has proven to be:

Which of the following techniques would you not recommend to a company desiring a stronger recruiting strategy?

The ________, published by the Department of Labor, lists more than 20,000 job titles and descriptions and serves as a useful tool for getting a small business owner started when writing job descriptions.

A leadership style in which a leader takes on the role of a servant first and the role of a leader second is referred to as a ________ leader.

________ is the process of influencing and inspiring others to work to achieve a common goal and then giving them the power and the freedom to achieve it.

Luisa, the director of human resources, is discussing the duties and responsibilities of a new position and its working conditions with Delmar, the manager over the position. Luisa and Delmar are discussing a:

Which of the following pairs describing leadership (first column) and management (second column) is accurate? Leadership Management

Which of the following is not one of the vital tasks small business leaders must perform?

Which of the following is not a behavior typically exhibited by effective leaders?

Leadership is:

Effective interviewers spend about percent of the interview talking and percent listening.

Burt is applying for a position as a staff accountant. The job specification for the position might list all of the following items except:

Which of the following is true regarding hiring mistakes?

A ________ interview is where the interviewer gives candidates a typical job-related situation to assess how they respond.

A ________ interview involves offbeat questions to determine how job candidates think and reason, allowing the interviewer to assess their capacity for creativity.

Questions like "What are you deeply passionate about?", "What can you be the best in the world at?" and "What drives your economic engine?" are important to define your ________, according to the work of Jim Collins.

A identifies the duties and responsibilities of a position and its working conditions, while a identifies the qualifications required of the job candidate in terms of skills, education, and experience needed.

One of the best sources for prospects for new positions may come from:

A ________ is the process by which a company determines the duties and the nature of the jobs to be filled and the skills and experience required of the people who are to fill them.

Which of the following types of questions should a business owner ask a candidate in a job interview?