Which of the following is the best example of a non-financial performance measure for the internal business process perspective of a fast food restaurant's balanced scorecard?

Question

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Drive-through response times measures the efficiency of the internal business processes of the restaurant. It is a non-financial measure as it does not directly relate to revenue or costs. The other options, such as number of repeat customers, monthly revenue growth, and employee retention percentage are all financial or customer-oriented measures.

Which of the Following Is the Best Example of a Non-Financial