Supplementing a service performance involves increasing its divergence.
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Q2: Which of the following tasks is NOT
Q3: Service products that can be classified as
Q4: A service script can be normative as
Q5: Service organizations can immediately become more efficient
Q6: To develop an effective service blueprint,service marketers
Q8: A service exists only during its enactment
Q9: Supplementing a service performance to increase customer
Q10: By offering a simpler performance,a service organization
Q11: A service blueprint is a design and
Q12: Service performances are not considered to be
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