Service performances are not considered to be multifaceted phenomena.
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Q7: Supplementing a service performance involves increasing its
Q8: A service exists only during its enactment
Q9: Supplementing a service performance to increase customer
Q10: By offering a simpler performance,a service organization
Q11: A service blueprint is a design and
Q13: A service blueprint is a graphical representation
Q14: Services with significant customization have weaker scripts
Q15: It is not possible to customize a
Q16: All of the statements about supplemental service
Q17: Since a customized service performance can greatly
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