Services with significant customization have weaker scripts than services produced for masses of people.
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Q9: Supplementing a service performance to increase customer
Q10: By offering a simpler performance,a service organization
Q11: A service blueprint is a design and
Q12: Service performances are not considered to be
Q13: A service blueprint is a graphical representation
Q15: It is not possible to customize a
Q16: All of the statements about supplemental service
Q17: Since a customized service performance can greatly
Q18: A service is said to possess a
Q19: According to Lovelock,which of the following categories
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