A service blueprint is a graphical representation of how the key service components are combined to create the service performance.

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A service blueprint is a diagrammatic representation of the service delivery process and how it is experienced by customers. It outlines all the steps involved, from the customer's initial contact through the actual delivery of the service. It also identifies the various interactions between customers, employees, and technology systems, and highlights the points where service failures may occur.

A Service Blueprint Is a Graphical Representation of How the Key