A service is said to possess a high degree of divergence when it has many steps in its service blueprint.
Correct Answer:
Verified
Q13: A service blueprint is a graphical representation
Q14: Services with significant customization have weaker scripts
Q15: It is not possible to customize a
Q16: All of the statements about supplemental service
Q17: Since a customized service performance can greatly
Q19: According to Lovelock,which of the following categories
Q20: Unlike brick-and-mortar service providers,the planning and producing
Q21: During a recent meeting of the service
Q22: Recently,you were hired to consult a service
Q23: COMPLETION QUESTIONS
Service Script,Customer's
Service Blueprint
Internet
Customization,Divergence
Supplementing
Complexity
Customization
Script
Augmented,Expected
-_ is a design
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