The most effective use of customer databases is to make them easily accessible to the frontline service provider.
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Q1: Service providers need not be cautious of
Q2: Throughout history there has always been a
Q3: Developments in technology have allowed the creation
Q5: The information revolution made it possible for
Q6: The World Wide Web is not essential
Q7: Which of the following is NOT a
Q8: The information age
A)destroys the traditional idea of
Q9: Advances in information technology empower customers to
Q10: To enhance service delivery,the Services Marketing Pyramid
Q11: Computer networks do little to improve the
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