The use of which form of information technology is becoming a particularly important tool in service industries?
A) Smartphones
B) iPads
C) Handheld computers
D) Corporate computer systems
E) The use of all these forms of communication is rapidly increasing among service organizations.
Correct Answer:
Verified
Q8: The information age
A)destroys the traditional idea of
Q9: Advances in information technology empower customers to
Q10: To enhance service delivery,the Services Marketing Pyramid
Q11: Computer networks do little to improve the
Q12: The information revolution tended to weaken or
Q14: Technology cannot be used to supplement a
Q15: Technology cannot be used to integrate service
Q16: Which of the following is a possible
Q17: Improvements in a service organization's core technology
Q18: Which,if any,of the listed activities can NOT
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