During a Recent Meeting of Top Management,a Proposal Was Made

During a recent meeting of top management,a proposal was made to continually upgrade the technology that the company uses to manage its customer interfaces.Even though the proposal was appealing,the company president postponed the decision until more was known about the challenges associated with using technology to manage customer interfaces.You were asked to develop a report that describes the challenges of using technology to manage customer interfaces.What would you tell top management in your report?