Service organizations that standardize their backstage activities in global markets tend to generate __________ predictability and ________ control over the service delivery process.
A)greater;greater
B)greater;less
C)the same;the same
D)less;greater
E)less;less

Question

Quizplus · Accepted Answer

When service organizations standardize their backstage activities in global markets, it leads to greater predictability and greater control over the service delivery process. Standardization ensures that the same quality of service is provided in all locations, and this helps in meeting customer expectations and reducing variability in service delivery. It also enables management to monitor and control all service delivery activities effectively, leading to better control over the process.

Service Organizations That Standardize Their Backstage Activities in Global Markets