Few service organizations may be characterized as capacity-constrained services.
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Q7: Demand cycles and perishability are two demand
Q8: Service organizations should never try to balance
Q9: Stretching capacity involves a temporary adjustment that
Q10: Smoothing demand means shifting patronage to times
Q11: Excess demand for a service offering may
Q13: Service organizations often face the challenge of
Q14: Service organizations may employ any of the
Q15: Chasing demand by stretching capacity is always
Q16: Demand that falls short of capacity makes
Q17: The key for any service organization is
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