Chasing demand by stretching capacity is always a good idea.
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Q10: Smoothing demand means shifting patronage to times
Q11: Excess demand for a service offering may
Q12: Few service organizations may be characterized as
Q13: Service organizations often face the challenge of
Q14: Service organizations may employ any of the
Q16: Demand that falls short of capacity makes
Q17: The key for any service organization is
Q18: To chase demand successfully,a service organization must
Q19: Almost all services have distinct patterns of
Q20: Service organizations should use a smoothing demand
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