Customers evaluate services differently from physical goods because services tend to be inherently low in search and credence qualities but high in experience qualities.
Correct Answer:
Verified
Q2: It is not a good idea for
Q3: Service guarantees are not beneficial to the
Q4: Customer delight occurs when customer expectations are
Q5: In the quest for customer loyalty,service organizations
Q6: Research has demonstrated that return on investment
Q7: Service organizations that use customer relationship management
Q8: There is not a strong link between
Q9: Customers tend to evaluate physical goods and
Q10: Loyal customers are cheaper to serve.
Q11: It is in a service organization's best
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