A service guarantee should be viewed as a vehicle to improve service quality.

Question

Quizplus · Accepted Answer

A service guarantee sets a standard for service quality and encourages employees to work towards meeting that standard. The process of creating a service guarantee can help identify areas for improvement and facilitate changes to improve service quality. Additionally, customers may choose a company that offers a service guarantee over one that does not, which can drive competition and ultimately lead to improved service quality industry-wide.

A Service Guarantee Should Be Viewed as a Vehicle to Improve