Of the connections between the customer and service provider,the __________ link represents those aspects of the service encounter that affect the customer's degree of loyalty to the service provider.
A)service delivery
B)customer satisfaction
C)customer-provider
D)Each of these represents those aspects of the service encounter that affect the customer's degree of loyalty to the service provider.
E)None of these represents those aspects of the service encounter that affect the customer's degree of loyalty to the service provider.

Question

Quizplus · Accepted Answer

Customer satisfaction is the link that represents those aspects of the service encounter that affect the customer's degree of loyalty to the service provider. When customers are satisfied with the service they receive, they are more likely to continue using the service provider and recommend them to others, leading to increased loyalty.

Of the Connections Between the Customer and Service Provider,the __________