When deciding on a service guarantee,an organization must decide on the guarantee's
A)degree of explicitness.
B)scope of what is covered.
C)conditions for coverage.
D)All of these must be decided on when developing a service guarantee.
E)None of these must be decided on when developing a service guarantee.

Question

Quizplus · Accepted Answer

All of these factors (degree of explicitness, scope of what is covered, and conditions for coverage) must be considered when developing a service guarantee. The degree of explicitness will determine how specific and clear the guarantee is to customers, the scope of what is covered will define the limitations and expectations of the guarantee, and the conditions for coverage will outline any requirements or qualifications customers must meet in order to receive the guarantee. All of these elements work together to create a comprehensive and effective service guarantee.

When Deciding on a Service Guarantee,an Organization Must Decide on the Guarantee's