Quiz 10: Building Customer Loyalty Through Service Quality

Quiz 1

Understanding Services Marketing

54 Questions

Quiz 2

Frameworks for Managing the Customers Experience

40 Questions

Quiz 3

Plugging Into the Information Age

42 Questions

Quiz 4

Planning and Producing the Service Performance

41 Questions

Quiz 5

Designing the Service Setting

41 Questions

Quiz 6

Leveraging the People Factor

54 Questions

Quiz 7

Managing the Customer Mix

46 Questions

Quiz 8

Setting a Price for the Service Rendered

54 Questions

Quiz 9

Promoting the Interactive Service Experience

53 Questions

Quiz 11

Regaining Customer Confidence Through Customer Service and Service Recovery

55 Questions

Quiz 12

Researching Service Success and Failure

56 Questions

Quiz 13

Developing Marketing Strategies for Services

57 Questions

Quiz 14

Coping With Fluctuating Demand for Services

55 Questions

Quiz 15

Thinking Globally: Its a Small World After All

54 Questions