Question 1

Volume is one factor that impacts the selection of the process type.

Accepted Answer

The volume of production is an important factor that affects the selection of a process type. For large volume production, continuous or mass production processes may be more suitable, while for smaller volumes, batch or job shop processes may be more effective.

Question 2

Customer involvement reflects the ways in which customers become part of the process and the extent of their participation.

Accepted Answer

Customer involvement refers to the extent to which customers participate in the process, such as providing feedback, suggestions, and opinions, and becoming part of the decision-making process.

Question 3

Resource flexibility determines whether resources are organized around products or processes.

Accepted Answer

False

Question 4

A continuous process is characterized by a high degree of job customization.

Accepted Answer

Continuous processes are characterized by low to moderate job customization, with tasks being repetitive and standardized. The focus is on efficiency and consistency in production.

Question 5

A back-office process has high customer involvement,and takes place out of sight of the customer.

Accepted Answer

A back-office process typically involves administrative or support functions such as data entry, accounting, or HR, which do not directly involve the customer.

Question 6

Project processes are typically used to create one-of-a-kind products or services.

Accepted Answer

Project processes are designed to produce unique outputs, such as a product or service, that are distinct from routine, repetitive activities that produce standard outputs.

Question 7

Vertical integration is the degree to which a firm's own production system or service facility handles the entire supply chain.

Accepted Answer

Vertical integration refers to a company's ability to control the entire supply chain, from production to distribution.

Question 8

The degree of customization is one factor that impacts the selection of process type.

Accepted Answer

The degree of customization required for a product or service can impact the selection of process type. Highly customized products or services may require a more flexible and personalized process, while standardized products may be more efficiently produced using a standardized process.

Question 9

Processes are found in all functions of an organization.

Accepted Answer

Processes are a fundamental aspect of all organizational functions, regardless of the scope or nature of the function in question. Processes help to ensure that tasks are performed efficiently and effectively, and that goals and objectives are met in a timely and cost-effective manner. Every organization has processes, whether formal or informal, documented or undocumented, that support its core functions and contribute to its overall success.

Question 10

Capital intensity is the ease with which employees and equipment can handle a wide variety of products,output levels,duties,and functions.

Accepted Answer

Capital intensity refers to the amount of capital required per unit of output, not the ease with which employees and equipment can handle different tasks.

Question 11

Construction of a new shopping mall would be an example of a project process.

Accepted Answer

The construction of a new shopping mall involves a series of planned and coordinated activities, which make it a project process.

Question 12

Processes are found in all organizations.

Accepted Answer

Processes are a key component in all organizations, as they are the set of actions or steps taken to achieve a specific goal or outcome. They can be found in various areas of an organization, such as operations, marketing, human resources, and finance. Properly designed and implemented processes can help improve efficiency, quality, and consistency in an organization's operations.

Question 13

A firm's supply chain is sometimes called the value chain.

Accepted Answer

A firm's supply chain refers to the interconnected network of businesses involved in the ultimate provision of a product or service required by the end consumer. It encompasses all activities involved in the production and delivery of the product, from raw materials to the final distribution. The term "value chain" is often used to describe this process as it reflects the overall value (i.e. the benefits and advantages) that a firm can provide to its customers through its supply chain activities.

Question 14

A project process has the highest level of customization of the five process types.

Accepted Answer

A project process is unique and tailored to the specific project it is applied to, hence it has the highest level of customization among the five process types, which are: project, product, development, organizational, and management processes.

Question 15

Process choice is the mix of equipment and human skills in a process.

Accepted Answer

The answer of Process choice is the mix of equipment...

Question 16

A front-office process has high customer involvement,with the process being directly visible to the internal or external customer.

Accepted Answer

Front-office processes are those that involve direct interaction with customers, either internal or external, and are visible to them. Examples include customer service, sales, reception, and technical support.

Question 17

Resources used in a project typically are released for further use after a project is completed.

Accepted Answer

Resources used in a project can be reused or repurposed after a project is completed, making them available for further use in other projects or initiatives. This is common practice in many industries, as it maximizes the value of the resources and helps to reduce waste. However, it should be noted that some resources may be subject to restrictions or limitations that prevent them from being released for further use.

Question 18

A job shop process has a relatively high level of customization.

Accepted Answer

A job shop involves producing custom or specialized products or services, often in small quantities. Thus, it has a relatively high level of customization.

Question 19

Batch processes typically uses a line flow through the operations.

Accepted Answer

The answer of Batch processes typically uses a line flow...

Question 20

Process improvement is the systematic study of the activities and flows of each process to improve its performance.

Accepted Answer

Process improvement involves analyzing and studying the activities and flow of a process in order to identify areas for improvement and enhance its performance.

Quiz 3: Process Configuration