A management consultant charges rates that are prohibitive for many small businesses and associations.This is a problem with which service quality dimension?
A)timeliness
B)courtesy
C)consistency
D)convenience
E)completeness

Question

Quizplus · Accepted Answer

The problem stated in the question is related to the convenience dimension of service quality, as the high rates charged by the management consultant make their services inconvenient for small businesses and associations.

A Management Consultant Charges Rates That Are Prohibitive for Many