If Tim Horton's dedicated one drive-through lane to coffee purchases only and the other lane to all purchases,this would achieve which service quality dimension?
A)courtesy
B)completeness
C)consistency
D)convenience
E)accuracy

Question

Quizplus · Accepted Answer

By dedicating one drive-through lane to coffee purchases only, Tim Horton's is enhancing the convenience dimension of service quality for coffee customers, allowing them to receive their orders more quickly and efficiently.

If Tim Horton's Dedicated One Drive-Through Lane to Coffee Purchases