Question 1

The key to a successful foreign assignment is a combination of training and career management for the employee and

Accepted Answer

The employee's family plays a crucial role in the success of a foreign assignment as they are the ones who will have to adjust to a new country, culture, and environment. Without their support and understanding, the employee may struggle to adapt and perform well at work. Therefore, it is important for the employer to provide support and resources for the employee's family as well as the employee themselves.

Question 2

Charles wants his employees to take a course on effective customer service.He is deciding between an online distance course and a face-to-face interactive course.Which one would be ideal for his staff to be successful?

Accepted Answer

The answer of Charles wants his employees to take a...

Question 3

Which of the following is true of apprenticeship?

Accepted Answer

Apprenticeship programs require a certain number of hours of classroom instruction to qualify as a registered program. This is typically in addition to on-the-job training. Option A is not entirely accurate, as there is typically a combination of on-the-job training and classroom instruction. Option B is false, as companies can sponsor apprenticeship programs whether or not they are unionized. Option D is false, as many apprenticeship programs are for technical trades or skilled crafts rather than management positions. Option E is false, as apprentices are typically paid for their work during the apprenticeship period.

Question 4

While evaluating training programs,acquisition of knowledge is measured using

Accepted Answer

Work samples are the most effective way to measure the acquisition of knowledge as they provide tangible evidence of the skills and knowledge gained through the training program. Work samples can include assessments, tests, projects, or any other activity that demonstrates the application of the newly acquired knowledge. Observation, interviews, attitude surveys, and focus groups can provide valuable insights into the effectiveness of the training program, but do not necessarily measure the acquisition of knowledge in a concrete, measurable way.

Question 5

________ is an example of a presentation training method.

Accepted Answer

Audiovisual training is a presentation training method that involves the use of audio and visual aids to impart knowledge or acquire new skills. This method includes the use of videos, animations, and interactive tools that help to create a simulated presentation environment, making it an effective way to learn and improve presentation skills.

Question 6

While evaluating training programs,return on investment can be used to measure

Accepted Answer

Return on investment (ROI) is a metric used to evaluate the economic value of a training program. It measures the financial gain or loss resulting from the program compared to the cost invested in it. Therefore, it is the best choice for measuring the return on investment of a training program. Option A assesses the acquisition of knowledge, which may not directly result in a financial gain or loss. Option B measures company payoffs, but it does not consider the cost invested in the program. Option D measures the reaction to the program, but it does not necessarily reflect whether the program was effective or not. Option E measures the employees' skills, but it does not consider the economic value that these skills generate for the company.

Question 7

Ursula wants to evaluate her training.She creates some affective outcomes.What is she trying to measure?

Accepted Answer

Ursula is trying to measure the affective outcomes of her training, which include changes in motivation, attitudes, and values.

Question 8

Which of the following is the first step in a return on investment (ROI)analysis?

Accepted Answer

The first step in a return on investment (ROI) analysis is to identify the outcomes. This involves defining clear and measurable goals for the training or investment, and outlining the expected results. Once the outcomes have been identified, the other steps in the ROI analysis can be completed, including determining the costs, calculating savings, and placing a value on the outcomes. However, without a clear understanding of the desired outcomes, it is impossible to accurately measure the return on investment.

Question 9

Abhay has been sent to work in the plant in New Hampshire from his home plant in India.He has always wanted to come to the United States and cannot wait to become a citizen.He does not understand that he is a(n)________,not a permanent citizen.

Accepted Answer

Abhay is an expatriate, which refers to someone who is working and living outside of their home country. The other options do not accurately describe Abhay's situation - a host country national is someone who is a citizen of the country where they are working, a repatriate is someone who is returning to their home country after working abroad, an inpatriate is someone who is coming to work in a company's home country from another country, and a third country national is someone who is neither a citizen of the host country nor their home country.

Question 10

________ outcomes are used to measure the acquisition of knowledge.

Accepted Answer

Cognitive outcomes refer to the acquisition of knowledge, which is measurable through assessments of understanding, recall, and comprehension. Skill-based outcomes measure the development of practical skills, affective outcomes measure changes in attitudes, values, and beliefs, while results and return on investment measure the overall impact and effectiveness of the learning program.

Question 11

Presentation methods are most effective for

Accepted Answer

Presentation methods are most effective for conveying new facts and different philosophies because they allow for the dissemination of information in a structured format to a wide audience, making it easier to introduce new concepts or perspectives.

Question 12

A work-study training method that uses both on-the-job training and classroom training is called

Accepted Answer

An apprenticeship is a work-study training method that involves both on-the-job training and classroom training. The apprentice learns practical skills through hands-on experience in the workplace while also receiving theoretical knowledge through classroom instruction. This method has been used for centuries in trades such as carpentry, plumbing, and electrical work, but is also used in other industries such as healthcare and IT.

Question 13

An example of an expatriate is a

Accepted Answer

An expatriate is someone who is living and working outside their native country. Choice D, a U.S. citizen working for a U.S. firm in Germany, fits this definition.

Question 14

Which of the following is the last step in a return on investment (ROI)analysis?

Accepted Answer

The last step in a return on investment (ROI) analysis is to divide the benefits by the costs to determine the ROI percentage. This step is essential as it allows decision-makers to make informed decisions based on the financial returns of a particular initiative. While determining the training costs, calculating the total savings, identifying the outcomes, and placing a value on the outcomes are important steps in an ROI analysis, none of these steps provide the final ROI percentage.

Question 15

As a manager,Jorge wants to find out the impact of his company's behavior-modeling training program on his employees' communications skills.The ________ evaluation design is necessary for this purpose.

Accepted Answer

The pretest/posttest comparison group is necessary for evaluating the impact of a training program on specific skills. This design involves randomly assigning participants to either a training group or a control group, administering a pretest to both groups, providing the training to the experimental group, and then administering a posttest to both groups to compare changes in the dependent variable (in this case, communication skills). This design helps to control for extraneous variables and isolate the impact of the training program on the experimental group's performance.

Question 16

Which of the following types of skills is best improved by behavior-modeling training?

Accepted Answer

Behavior-modeling training involves observing and modeling the behavior of others. This type of training is best suited for improving interpersonal skills, such as communication, teamwork, and conflict resolution. Technical skills, conceptual skills, and quality assessment skills are not directly related to behavior modeling. Performance is a broad category and could potentially benefit from behavior-modeling training, but interpersonal skills are the most directly applicable.

Question 17

Which of the following is true about the use of massive open online courses?

Accepted Answer

Massive open online courses (MOOCs) are open to anyone with an internet connection, regardless of their location or educational background. The courses are designed to be accessible to a large audience, hence the name "massive open online courses."

Question 18

Many companies are exploring the use of distance learning to provide training.As the company weighs the pros and cons of distance learning,which of the following should they keep in mind?

Accepted Answer

The answer of Many companies are exploring the use of...

Question 19

Talisma wants to practice her new soft skills of customer service.She is an introvert and practicing with a coworker makes her nervous.Her manager suggests trying simulations.Why?

Accepted Answer

Simulations are methods used to represent real-life situations, making them a great way for Talisma to practice her customer service skills without the pressure of interacting with actual customers.

Question 20

The ________ evaluation design is necessary if a manager wants to equate the effect of two training programs.

Accepted Answer

The pretest/posttest with comparison group design is the most appropriate method for equating the effect of two training programs. This design involves randomly assigning participants to two groups: one group receives one training program, and the other group receives a different training program. Both groups are tested before and after the training, and the difference in performance between the two groups can be attributed to the different training programs they received. This design helps control for extraneous variables and provides a more accurate assessment of the effectiveness of the two training programs.

Quiz 7: Training