_____,a key feature of a customer relationship management system,is the ability to aid customer service representatives so that they can quickly,thoroughly,and appropriately address customer requests and resolve customer issues while collecting and storing data about those interactions.
A)Customer support
B)Marketing automation
C)Customer analysis
D)Contact management

Question

Quizplus · Accepted Answer

Customer support is the key feature of a customer relationship management system that aids customer service representatives in quickly, thoroughly, and appropriately addressing customer requests and resolving customer issues while collecting and storing data about those interactions. This feature helps in providing better customer service and improving customer satisfaction. Marketing automation, customer analysis, and contact management are important features of a CRM system, but they do not directly aid customer service representatives in addressing customer requests and resolving issues.

_____,A Key Feature of a Customer Relationship Management System,is the Ability