A recent study by Forrester Research and Cisco 2010) shows that ________________ is the second-most common application of social technologies by business organizations marketing was first).
A) Customer service
B) Collaboration
C) Recruiting employees
D) Locating experts and expertise

Question

Quizplus · Accepted Answer

According to the study by Forrester Research and Cisco, customer service is the second-most common application of social technologies by business organizations, just behind marketing. Collaboration, recruiting employees, and locating experts and expertise were not listed as top applications in the study.

A Recent Study by Forrester Research and Cisco 2010) Shows