The company 1-800-Contacts transformed and disrupted the way people buy contact lenses. Call center managers and sales representatives require real-time information about product availability, sales person performance, customer satisfaction, and so on. To accomplish this, the company IT department created ______________ reporting tools to deliver information to managers and sales reps. quickly.
A) Mobile
B) Statistical
C) Decision Support
D) Dashboard

Question

Quizplus · Accepted Answer

The best choice is D, Dashboard, as it is a reporting tool that provides real-time information in a visual format that is easy to understand and access by managers and sales representatives. A dashboard usually displays key performance indicators, such as product availability, salesperson performance, and customer satisfaction, all in one place. Mobile, Statistical, and Decision Support are reporting tools that can be used to support business decisions but do not provide the same level of real-time information as a dashboard.

The Company 1-800-Contacts Transformed and Disrupted the Way People Buy