Question 1

Which of the following is not considered part of an organization's IT infrastructure?

Accepted Answer

Equipment Suppliers and Vendors are not considered part of an organization's IT infrastructure. They are external entities that provide hardware and software products or services to the organization, but they are not included in the organization's internal IT infrastructure.

Question 2

When making decisions about how to acquire any of the components of the IT infrastructure, certain characteristics must be considered. One characteristic is manageability, which means:

Accepted Answer

Manageability refers to how easy it is to implement, maintain, use, and support a component of the IT infrastructure. Therefore, option B is the best choice. Options A, C, and D refer to other important characteristics that should also be considered when making decisions about acquiring IT infrastructure components.

Question 3

The mass migration of users from PCs to mobile devices has expanded ISs beyond the organization and made ________________ practically irrelevant.

Accepted Answer

The mass migration of users from PCs to mobile devices has made location practically irrelevant because users can access ISs from anywhere and are not restricted to a specific physical location.

Question 4

Data in databases are constantly in use or undergoing changes. As a result, it is impossible to use them for complex decision making or problem solving tasks. Which of the following was identified in your text as an appropriate solution to this problem?

Accepted Answer

The best solution identified in the text is to extract, transform, and load database data into a data warehouse where it can be formatted for further analysis. This allows for complex decision making or problem solving tasks to be performed without disrupting the ongoing data changes and updates in the original database.

Question 5

When making decisions about how to acquire any of the components of the IT infrastructure, certain characteristics must be considered. One characteristic is adaptability, which means:

Accepted Answer

Adaptability refers to the ability of the component to scale up or down the infrastructure as per the application's capacity requirements. Hence, option C is the best choice as it talks about the scalability feature of the component. Option A talks about the component supporting the reliability, availability, and scalability requirements, which is partially correct. Option B talks about the component contributing positively to the implementation and support of hardware and software, which is also partially correct. Option D talks about the financial aspect of investing in the component and does not talk about the adaptability feature of the component, making it an incorrect option.

Question 6

A company's MIS is used to generate different kinds of reports to managers. What kind of reports are unplanned reports and generated on request to learn more about a situation, problem, or opportunity? They are often generated to a screen or printed on an as needed basis

Accepted Answer

Ad hoc reports are generated on request to learn more about a situation, problem, or opportunity. They are not pre-planned reports, but rather generated as needed. Exception reports are reports that highlight unusual or unexpected results or data, Periodic reports are generated on a set schedule, and Management reports are pre-planned reports that provide regular, ongoing information about a business's performance.

Question 7

A company's MIS is used to generate different kinds of reports to managers. What kind of reports are created or run only when something is outside the norm because some unusual event or deviation has occurred?

Accepted Answer

Exception reports are generated or run when something is outside the norm or when an unusual event or deviation has occurred. These reports are designed to draw the attention of managers to the specific issue that needs to be addressed. Ad hoc reports are created for a specific purpose or request, periodic reports are generated at regular intervals, and management reports provide an overview of the organization's performance.

Question 8

When making decisions about how to acquire any of the components of the IT infrastructure, certain characteristics must be considered. One characteristic is dependability, which means:

Accepted Answer

Dependability refers to the component's ability to contribute to the infrastructure's ability to meet availability, reliability, and scalability requirements of the company's information systems (TPS, MIS, DSS, etc.) and applications.

Question 9

A general purpose Information System IS) designed to provide reports to managers for tracking operations, monitoring and control is called an):

Accepted Answer

A Management Information System (MIS) is designed to provide reports and information to support managerial decision making, including tracking operations, monitoring and control. The other options are not as appropriate because a Monitoring Information System may only focus on one area of an organization, a Multi-function Information System may have too many functions to effectively track operations, and a Marketing Information System would only focus on marketing-related data.

Question 10

Which of the following was not identified in your text as an important characteristic of a DSS?

Accepted Answer

All of the other options were identified as important characteristics of a DSS in the text.

Question 11

Jackson Stiles is a marketing manager for Rose City Hardware, a privately owned hardware store in Portland, OR. His boss has told him to make sure each product earns at least a 25% profit margin after all costs are accounted for. When new products come into the store, Jackson enters information to his store's DSS about the product, shipping and promotional costs associated with carrying the product. The DSS then calculates a target price based on this information. Jackson is using the DSS to conduct a ________________.

Accepted Answer

Jackson is using the DSS to determine the target price, which is based on achieving a specific goal of a 25% profit margin after accounting for all costs. This is an example of goal seeking analysis, which involves finding the input values that will result in a desired output. Input-output analysis involves analyzing the relationships between inputs and outputs, factor analysis involves identifying underlying factors that explain a set of variables, and what-if analysis involves exploring the effects of different scenarios on outcomes.

Question 12

According to your text, an Information System IS) is part of an organizational culture that consists of:

Accepted Answer

The text states that an Information System (IS) is part of an organizational culture that consists of IS, business processes, and people. While market demands, technology, company policies, and legal regulations may also be involved in the organizational culture, they are not specifically mentioned in relation to IS in the text. Therefore, option C is the best choice.

Question 13

Given the huge number of transactions, the data in databases are constantly in use and/or undergoing change. This characteristic of databases, referred to as ___________, makes it impossible to use them for complex decision making and problem-solving tasks.

Accepted Answer

Volatility refers to the constant changing of data in databases, making it difficult to use for complex decision making and problem-solving tasks.

Question 14

Which of the following is not considered part of an organization's IT infrastructure?

Accepted Answer

Research analysts are not typically considered part of an organization's IT infrastructure, as they are usually part of a separate department or function that supports business operations. IT infrastructure includes the networks, communication facilities, databases, and personnel involved in managing and maintaining the organization's technology resources.

Question 15

Examples of _____________________ include data storage and computing hardware that are accessed via the Internet instead of being company-owned and on-site in a data center.

Accepted Answer

The description best fits the concept of cloud computing, where data storage and computing resources are accessed via the internet rather than owned and operated on-site by a company. Option A (Transaction Processing Systems) and option D (Real-time reporting systems) do not accurately match the provided description, and while option B (DSS) could involve internet-based resources, it is not specific to that use case.

Question 16

Jay Garcia is a marketing manager at Fire Mouth, a new hot sauce manufacturer. He is using his company's DSS to determine the best price for a new brand of hot sauce called "Fires of Hell". He inputs figures about his costs, price and desired profit and then checks to see what the application tells him his sales volume would need to be based on those factors. As he works on the problem, he changes his assumptions about the input factors and notes how those changes impact the predicted sales volume. Jay is conducting an):

Accepted Answer

Jay is using a DSS (Decision Support System) to conduct a what-if-analysis by changing his assumptions about input factors and observing how the predicted sales volume is impacted. A what-if-analysis is a common tool used in DSS to make decisions by exploring different scenarios and their possible outcomes. Therefore, choice D is the best answer.

Question 17

A company's MIS is used to generate different kinds of reports to managers. What kind of reports are created or run according to a pre-set schedule

Accepted Answer

Periodic reports are created or run according to a pre-set schedule, typically on a daily, weekly, or monthly basis, and are distributed via email or internal company websites called intranets. Exception reports are generated only when a specific condition is met, such as when a certain inventory level is reached. Ad hoc reports are created on an as-needed basis, usually to answer a specific question or to address a particular problem. Management reports are designed to provide overall summaries of company performance or to highlight key trends or issues.

Question 18

Managers use software applications that help them make decisions that would otherwise take a lot of time to figure out. For instance, these tools can help figure out if a customer qualifies for an auto loan or should receive additional credit. Interactive applications that support managerial decision making are called ________________.

Accepted Answer

The correct term for interactive applications that support managerial decision making is Decision Support Systems (DSS). Option A is close but lacks the word "Decision", which is essential in this context. Option B and C are not relevant to the context.

Question 19

According to your text, what is the key factor that differentiates an MIS from a DSS?

Accepted Answer

The key factor that differentiates an MIS from a DSS is that a DSS contains models that use information to make decisions. While both MIS and DSS are software applications used for decision-making, the presence of models in DSS makes it different from MIS. Other options (B, C, and D) are incorrect as they either provide irrelevant information or are false statements.

Question 20

The company 1-800-Contacts transformed and disrupted the way people buy contact lenses. Call center managers and sales representatives require real-time information about product availability, sales person performance, customer satisfaction, and so on. To accomplish this, the company IT department created ______________ reporting tools to deliver information to managers and sales reps. quickly.

Accepted Answer

The best choice is D, Dashboard, as it is a reporting tool that provides real-time information in a visual format that is easy to understand and access by managers and sales representatives. A dashboard usually displays key performance indicators, such as product availability, salesperson performance, and customer satisfaction, all in one place. Mobile, Statistical, and Decision Support are reporting tools that can be used to support business decisions but do not provide the same level of real-time information as a dashboard.

Quiz 2: Information Management and It Architecture

Which of the following is not considered part of an organization's IT infrastructure?

When making decisions about how to acquire any of the components of the IT infrastructure, certain characteristics must be considered. One characteristic is manageability, which means:

The mass migration of users from PCs to mobile devices has expanded ISs beyond the organization and made ________________ practically irrelevant.

Data in databases are constantly in use or undergoing changes. As a result, it is impossible to use them for complex decision making or problem solving tasks. Which of the following was identified in your text as an appropriate solution to this problem?

When making decisions about how to acquire any of the components of the IT infrastructure, certain characteristics must be considered. One characteristic is adaptability, which means:

A company's MIS is used to generate different kinds of reports to managers. What kind of reports are unplanned reports and generated on request to learn more about a situation, problem, or opportunity? They are often generated to a screen or printed on an as needed basis

A company's MIS is used to generate different kinds of reports to managers. What kind of reports are created or run only when something is outside the norm because some unusual event or deviation has occurred?

When making decisions about how to acquire any of the components of the IT infrastructure, certain characteristics must be considered. One characteristic is dependability, which means:

A general purpose Information System IS) designed to provide reports to managers for tracking operations, monitoring and control is called an) :

Which of the following was not identified in your text as an important characteristic of a DSS?

According to your text, an Information System IS) is part of an organizational culture that consists of:

Given the huge number of transactions, the data in databases are constantly in use and/or undergoing change. This characteristic of databases, referred to as ___________, makes it impossible to use them for complex decision making and problem-solving tasks.

Which of the following is not considered part of an organization's IT infrastructure?

Examples of _____________________ include data storage and computing hardware that are accessed via the Internet instead of being company-owned and on-site in a data center.

A company's MIS is used to generate different kinds of reports to managers. What kind of reports are created or run according to a pre-set schedule

According to your text, what is the key factor that differentiates an MIS from a DSS?